Answering Services for Small Businesses

Sometimes small businesses need an Answering Service in order to convey the image of a much larger corporation, cut costs, and manage phone call volume.

Following are samples of some 24/7 answering services that small businesses can take advantage of:

• Catalog Order Entry
• Dealer Locator
• Help Desk
• Lead Qualification
• Pre-Qualification
• Live Internet Chat
• Receptionist/Help Desk Overflow
• Receptionist Message Center
• Employee Time and Attendance Tracking
• Medical Answering Service
• Property Management
• Voice Mail
• Conference & Event Registration
• Portray a Professional Image and Reap the Benefits..
• Appointments/Reservations
• Email Response

Other Service that can help:

• Survey/Polling
• Brochure/Product Information Requests
• Membership Renewals
• Insurance Claims Reporting / Information

With an answering service, callers will not realize they are not speaking to your direct employees. Calls can be transferred to your direct line or voicemail, messages taken when you are unavailable, forwarded to you via fax, email, or SMS Messaging. This is a great way to make sure callers always get a live voice on the line. Answering services, call overflow, vacation and sick-time coverage, after hours answering, etc. give small businesses complete tele-messaging coverage.

Answer Service Customer Representatives are trained to effectively handle all calls in a professional manner with speed and accuracy, ensuring that each message contains the exact information needed.

In addition, the answering service is responsible for benefits, taxes, and insurance of their own employees. This allows greater flexibility and can lower expenses for the small business.

The following reasons illustrate why small businesses should consider and answering service:

• Customers never get a busy signal or go to automated voice mail.
• Save money and time and answer 24/7
• Filter your calls – avoid sales calls
• Get messages instantly via email or text message
• Present a professional image, and impression of a large company

The quality of customer service for a company can make or break it. An answering service guarantees quality, well trained customer service staff. No amount of technology will ever replace individual attention provided by a live person answering customer questions. An answering service is much more cost effective than hiring a secretary, or trying to handle all calls alone. Having a telephone answering service allows small businesses to focus on the job at hand and give customers undivided attention.